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From a Crab's Perspective

by Ann Ulrich Miller

Posted on March 21, 2008 by Web Dreams


Here's an example of what I'm talking about.

A few weeks ago I placed an order with a company I trust for some health supplements. I've been ordering a probiotic supplement for quite some time, and the reason I keep ordering it is because it really helps me. I know when I get down to a certain amount left that I need to place another order. So I did.

But the order did not come. A day or two passed after I ran out of my current supply, but I didn't worry too much about it. I figured it had been delayed in the mail. But when a week passed and it hadn't come, I began to fret. So I contacted the company and asked where my product was.

An automatic response e-mail wasn't much comfort, especially when a few more days passed without results. Finally, a person answered me and said they were sending out a replacement order.

Meanwhile, the original order came the next day. I e-mailed the company right away to tell them, but all I got was another automatic e-mail response. Oh well... then, an e-mail came telling me they had just shipped my order!

A week passed and a second supply of probiotic arrived in my mailbox. Now I've got a six-month supply instead of the three-month supply I had ordered from them. I don't know why the first order took so long to get here, but mysteries abound in this messed-up world of ours.

Bitching in the right place, at the right time, sometimes gets results.


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